iActive
technical support

Connect your garment

1. Power on your compatible iActive hardware and keep your phone nearby.
2. Enable Bluetooth on your phone and allow Bluetooth access if requested.
3. Open iActive and tap CONNECT BLE. Follow the app’s connection prompts to select the correct device.
4. Check the connection status, then use the gear selector and telemetry panel according to the instructions supplied with your hardware.

Controls and readings

Gear selector and STOP

The control screen offers levels 0–4 and a STOP button. Use only the settings appropriate to your hardware and the operating instructions supplied with it.

Perspiration telemetry

The app displays rate (ml/min), total output (ml), elapsed time and current gear. In the disconnected preview, the initial zero values are not live measurements.

Command log

The log helps identify which control commands have been sent during use. Include relevant command information when reporting a problem.

Troubleshooting

Cannot find or connect to the device

Confirm the hardware is powered on, Bluetooth is enabled and app permissions are granted. Keep the phone close to the garment and check that another phone is not already connected.

Readings do not update

Check for an active hardware connection. If the problem continues, contact support with your phone model, operating system, app version, hardware model and the steps that caused the issue.

Which app should I use?

Use iActive for compatible iActive active-perspiration garments. Use iAdapt for compatible IADAPT SOFT ROBTIC CLOTHING. Compare the companion apps.